JOB REFERENCE: ES648874

The Consult has an exciting opportunity for a Customer Service Agent to join their team on a full time, permanent basis.

As a Customer Service Agent you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

What we are looking for:

* Experience of handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office Applications
* Excellent phone manner
* Strong time management and organisational skills
* Comfortable working alone as well as part of a team

What’s in it for you?

* Hours: Great work life balance and only working 1 in 3 Saturdays! Monday to Friday, working shifts between 8am – 5pm, and 1 in 3 Saturdays, 8am – 2pm
* Office based
* Contract: Full time,

If interested, please forward your CV to: customerservice@theconsult.co.za